Privacy

How RaceTrak handles personal information. Last updated 17 August 2026.

RaceTrak is used by the organisers of a race to record where runners are during that race. It is not a consumer product: the people using it are race staff and volunteers, and the people it records are the entrants of the event they are working.

What is held

Data	Why
Runner bib, name, age	To identify who passed a checkpoint, and to show a name back to an operator as confirmation that they typed the right number.
Runner emergency contact — name and phone number	So that somebody can be reached if a runner is hurt or missing. Supplied by the race organiser from their entry list.
Timing events — arrivals, departures, withdrawals, radio calls	The record of the race itself, and the basis for knowing where somebody is.
Volunteer names, call signs, and contact details	To staff stations and to know who recorded what.
Account email addresses, for race directors and administrators	To sign in and to receive invitations to a race.
A device identifier generated on each tablet	To order records correctly when several devices record the same runner while offline. It is not linked to a person and is not a hardware identifier.

What is not done

• No advertising, and no advertising identifiers.
• No analytics or tracking services. This website makes no third-party requests at all.
• No selling or sharing of personal information with anyone.
• No location tracking of runners or volunteers. RaceTrak records that somebody was seen at a checkpoint by an operator, not where a phone is.

Who can see what

Access is restricted by the role a person or device was given, and enforced by the server rather than by the app. The distinction matters most for contact details:

• Aid-station and radio devices receive runner bibs and names, and the timing record. They are never sent emergency contact details — the data is absent from the device, not hidden on it.
• Race directors and medical command can see emergency contact details. Each time one is revealed, that access is recorded — who looked, when, and which runner.

Where it is held

Data is stored in a PostgreSQL database hosted by Supabase in the United States, and replicated to devices through PowerSync so that they keep working without connectivity. A copy of the data a device is entitled to see is held on that device. Transactional email is sent through Amazon SES.

How long it is kept

Race records are kept by the organising body for as long as they need them — results and safety records are normally retained after an event. A device removes its local copy of a race once that race is closed and everything it recorded has been uploaded.

One honest limit: local deletion can only happen while the app is running. A tablet switched off and put in a box keeps its copy until it is next opened, so devices being retired or handed on should be wiped as part of pack-out rather than left to the app.

Requests about your information

If you took part in a race that used RaceTrak and want to know what is held about you, or want it corrected or removed, contact the organiser of that race — they decide what happens to their event's data. If you cannot reach them, write to privacy@racetrak.us and we will help identify the right organiser.

Children

RaceTrak is not directed at children. Entrants are recorded because a race organiser entered them; where an event admits junior entrants, their information is handled the same way as any other entrant's and is visible only to the roles described above.

Changes

If this policy changes in a way that affects what is collected or who can see it, the date at the top will change and the previous version will remain available on request.

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